Tariffs and Payment

• How does the payment system work?

  After the trial period ends, you choose a tariff plan and the usage period you are ready to pay for.
  
  The cost is calculated automatically based on the selected tariff and the number of points of sale.
  
  Payment can be made via the LiqPay service directly on the Kavapp Admin personal account page.

• What is the difference between the tariff plans?

   Our tariff plans differ in the set of available features:
  
  Tariff S

  • Basic functionality with full reporting. 
  • Does not include the ability to calculate item cost price.

  Tariff M

  • All functionality of tariff S, plus:
  • Financial calculations (cost price, purchase tracking, and cash register payments).
  • Discount system.
  • Promotion builder.
  • Built-in messenger.
  • Preparation batches.

  Tariff L

  • All functionality of tariffs S and M, plus:
  • Menu item constructor (drink parameters and modifiers).
  • Working through a warehouse (centralized logistics).
  • Ability to set different menus and prices for different points of sale.
  • QR menu.
• Can I receive a separate invoice for payment?

  No, separate invoices are not issued. 
  
  Payment is made exclusively via the LiqPay service in your Kavapp personal account.

• What types of payment are accepted?

  Payment is processed through LiqPay. 
  
  All cards supported by the service are accepted — including Visa and MasterCard.

• How do I pay for my tariff?

  Log into your Kavapp Admin personal account and go to “Settings → Tariffs and payment”.
  
  Select the desired tariff and period you want to pay for. Then complete the payment form and proceed with the payment.

• How to change the number of points of sale in the payment?

  The number of points in your tariff is calculated based on the number of active connection codes.
  
  To add a point — go to “Basic information → Points of sale”, create a new point and generate a connection code for it. 
  
  To reduce the number of points — simply delete the connection code of the unnecessary point. 
  
  The payment will automatically update based on the actual number of points with active codes.

• I already paid for the tariff. What happens if I add a point or make another payment?

  Payment in the Kavapp system is calculated for 30 days of usage. The end date of the tariff is recalculated based on the date of the latest payment and added points of sale.
  
  Example 1 — repeated payment:
  
  You paid for 1 month on May 6. Then you paid for 3 more months on May 10.
  In this case, the new tariff period ends on September 10.
  
  Example 2 — adding a new point: 
  
  You had 1 point paid for 6 months (from June 1 to November 1). After using it for 1 month, you added a second point on July 1. There were 5 months of service left → the system splits them between the 2 points. 
  
  New tariff expiration date: September 15. All future payments will include 2 points, and the system will automatically recalculate the duration based on the new number of points.
  
  If you paid only for 1 month for 1 point, and you decide to add another point — it must be paid for separately immediately.

• I pay via subscription but want to switch to a one-time period payment. How to do this?

  To switch to period-based payment, you must cancel your current subscription. This can be done in two ways:

  • Automatically — the subscription is canceled 4 days after a missed payment.
  • Via support — contact us and request subscription cancellation.

  After cancellation, you will be able to choose your tariff and pay for the desired period in your personal account.

• Payment calculator

  In the Kavapp Admin personal account under “Settings → Tariffs and payment”, you can calculate an estimated future payment using the “Payment calculator”.
  
  With this tool, you can preview the cost of using Kavapp by selecting a different tariff, number of points of sale, and payment period. The system instantly calculates the expected total cost based on the selected parameters.
  

  Note: this price estimate does not affect your current tariff or the actual number of active points of sale.
  
  

• Why a Pricing Plan Payment May Fail in Kavapp

  If an error occurs while paying for a pricing plan, it may be due to one of the following reasons:
  
  1. Insufficient funds on the card
  Check the balance of the card used for the payment.
  
  2. Bank restrictions
  The bank may block online payments. We recommend checking:

  • whether online payments are enabled;
  • whether transaction amount limits are set.

  3. Incorrect payment details
  An incorrectly entered card number, expiration date, or CVV code may result in a payment failure.
  
  4. Temporary technical issues
  Short-term issues may occur on the bank’s or payment service’s side. Try to make the payment again later.
  
  5. Payment confirmation issues (3D Secure)
  If the payment is not confirmed via SMS or through the banking application, the transaction may be canceled.