Connection and Required Equipment

• How to connect the Kavapp system?

  To start working with the Kavapp system, it is sufficient to register a personal account in Kavapp Admin and install the Kavapp Seller application on the working device.
  
  Additionally, Kavapp Logistics — an application for warehouse and logistics operations — can be installed on the logistician’s device. However, it is not mandatory to begin using the system.
  
  All initial settings can be configured independently. If you encounter any difficulties or have questions, please contact our technical support — we are always available to assist you.

• Which operating systems are supported by Kavapp?

  Kavapp Admin is available as a web platform — it opens in any browser on any device.
  
  Kavapp Seller is a mobile application compatible with the following operating systems:

  • Windows 10 and higher (64-bit version),
  • Android (minimum version — 6, recommended — 9+),
  • iOS (minimum — 12, recommended — 15+).

  The app supports connection to:

  • Receipt printers (Bluetooth, USB, Wi-Fi),
  • Barcode scanners (Bluetooth, USB)

  Kavapp Logistics is a mobile app for logisticians, compatible with:

  • Android (min. 6, recommended 9+),
  • iOS (min. 12, recommended 15+).

  Admins

  • In Kavapp Admin, open "Basic Information" → "Admins".
  • Click "Add user".
  • Enter the required information and click “Create”.

  An administrator has the highest level of access and can perform a wide range of actions related to managing the establishment, employees, and financial operations.
  
  Only the Main Administrator (the account owner) can add and remove admins.

• Can I start working in Kavapp immediately after registration?

  Yes, after registration you get full access to the Kavapp system with a 14-day free trial, regardless of your selected plan.
   
  The system already includes standard products and recipe cards, which you can edit or use as templates — during the trial period and afterward.
  
  All settings and changes you make are automatically saved when the trial ends.

• Do Kavapp employees install the system or hardware on-site?

  No, we operate fully online and do not provide on-site installation services. 
  
  However, if you need assistance with connecting or setting up the system, our technical support team will be happy to provide fast and professional help remotely.

• Is an internet connection required to use the application?

  Yes, an internet connection is required to open and close work shifts in the Kavapp Seller application. 
  
  Once a shift is opened, the application can operate offline. In this case, data is temporarily not synchronized with the admin account, and receipts must be manually synchronized once the internet connection is restored.

• Can I purchase compatible hardware on the Kavapp website?

  Currently, we do not sell equipment directly. However, we’re happy to provide recommendations for compatible models.
  
  On the kavapp.com website, visit the Hardware page — it contains a list of compatible devices with links to the vendor’s site.